Which function needs to be occupied?
As a Customer Support Specialist at PVS, you will be responsible for efficiently resolving support requests from partners and distributors. You will act as the primary point of contact for technical and product-related questions, and ensure a flawless handling of all customer support requests. You are the bridge between customers and internal teams.
What does this role entail?
Your responsibilities :
- You are the first point of contact for customer support, answering customer questions and offering relevant solutions.
- You are responsible for maintaining the internal customer client support management system (CRM & JIRA).
- You escalate complex customer queries to the relevant internal teams
- You will continue to follow up on customer questions internally and efficiently communicate the status to all parties involved.
- You take the lead in setting up and maintaining a knowledge base
- You report and document common problems and solutions as part of the continuous improvement process.
- You support the creation of service bulletins and manuals
- You proactively collect feedback from the customers about their satisfaction with the support
- You make suggestions for improvement to improve the quality of customer support
- You bring uniformity to all customer support communications through a consistent, customer-centric approach
What are the expectations for employment?
What skills and talents do you bring to PVS?
- You have a Bachelor's or Master's degree in a technical or service-oriented direction
- At least 2 years of experience in a customer-facing role.
- You have knowledge and experience with Microsoft office tools, and more specifically knowledge with D365. In addition, you are also familiar with the project management tool JIRA.
- You have strong organizational and time management skills
- You have the resilience to perform under pressure and set priorities.
- You can listen actively and are customer-oriented in order to detect the needs of customers and distributors and provide the necessary solutions.
- You have written and oral communication skills in both Dutch and English, French is a plus.
Benefits
Seeking a career where autonomy drives success? Join our team at PVS, where flexibility and freedom fuel innovation. With over 85 motivated team members, we offer a dynamic work environment characterized by international reach and family-oriented values. Enjoy competitive salaries, fringe benefits, and incentives. Embrace opportunities for growth and learning within our supportive team culture, capped off with some of our legendary quarterly afterwork parties.
About AUDAC
Did you know that the emotions we experience is dependent on the way we amplify them? This is just one of the reasons why at PVS you will find a passion for AV. Each speaker, audio matrix, amplifier or cable solution we develop expresses that same inspiration and quality that exceeds users’ expectations, making it no coincidence our success in over 108 countries today results from exploring new methods and ideas beyond conventional boundaries. If you’re looking for a dynamic workplace where you can grow and make a difference, we’d love to hear from you!
